FAQ

 

What Shipping Methods Are Available?

We proudly offer FREE worldwide shipping via ePacket for non-bulky goods! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 20 business days. Please consider any holidays that might impact delivery times.

What Payment Methods Are Accepted?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal, Google Pay, Apple Pay and Stripe.

Do You Ship Internationally?

Yep, we're shipping worldwide.

Is Buying On-Line Safe?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Do I have to pay anything to return my items?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €67.14 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How do I return an item?

Returns If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Furthermore, we do not accept returns for items which are not broken, or delivered incorrectly. Refunds We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money immediately. Cancellations We can give you a refund unconditionally if you cancel your purchase within 24 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €67.14 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Sale Items Unfortunately, we cannot provide a refund for items that are on sale. Refund is only applicable to regular priced items only. If your product is defective or doesn’t work properly, let us know and we’ll send you a replacement one. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Furthermore, we do not accept returns for items which are not broken, or delivered incorrectly. We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you’re unhappy about your purchase, send us the product back and we’ll refund your money immediately. We can give you a refund unconditionally if you cancel your purchase within 24 hours. Otherwise, you will have to wait for your item to arrive before you can return it to us. Unfortunately, we cannot provide a refund for items that are on sale. Refund is only applicable to regular priced items only. If you need more clarifications regarding our return and refund policy, please do not hesitate to send us an email at support@geex.shop. Our 24/7 customer service representatives are more than happy to help you.

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